Shipping and payment terms
Below you will find all information about shipping and payment terms:
Prices
The prices listed on the product pages include VAT and other price components.
Shipping
The shipping of the items is done by mail or via postal service (DHL package), if a physical product is ordered. Shipping by e-mail is free of charge for you.
Shipping method with the different payment methods:
Paypal: Incoming orders before 5pm will be shipped on the same day.
Amazon Pay: Incoming orders before 5pm will be shipped on the same day.
Credit Card: Incoming orders until 5pm will be shipped on the same day.
Sofortüberweisung: Incoming orders until 5 p.m. will be shipped on the same day.
Apple Pay: Incoming orders until 5 p.m. will be shipped on the same day.
GiroPay: Incoming orders until 5 p.m. will be shipped on the same day.
iDeal: Incoming orders until 5 p.m. will be shipped on the same day.
Purchase on account: Incoming orders until 5 p.m. will be shipped on the same day.
Prepayment: Order will be shipped after payment has been received.
Shipping costs within Germany are 4,99 Euro via DHL. For items shipped within the EU, shipping costs are 9.99 euros. Delivery will be made by DHL.
Orders and deliveries are only possible within Germany, Austria, Belgium, Denmark, Finland, France, Greece, Great Britain, Ireland, Italy, Liechtenstein, Luxembourg, Netherlands, Norway, Poland, Portugal, Sweden, Switzerland, Slovakia, Slovenia, Spain, Czech Republic and Hungary.
Quantity-dependent shipping within Germany:
0 to 4 pcs. 4,99 Euro
5 to 9 pcs. 9,99 Euro
10 to 15 pcs. 14,99 Euro
16 to 20 pcs. 19,99 Euro
from 21 pcs. 29,99 Euro
Quantity-dependent shipping within the EU:
0 to 4 pcs. 11,99 Euro
5 to 10 pcs. 23,99 Euro
11 to 15 pcs. 35,99 Euro
16 to 20 pcs. 47,99 Euro
from 21 pcs. 59,99 Euro
Delivery time (Physical shipping):
within Germany: 1 – 2 working days
within Europe: 4 – 6 working days
In case of delivery delays, you will receive immediate feedback by mail within 24 hours. If an item is no longer available, we will offer you an equivalent alternative or refund your money.
Delivery deadlines
The period for delivery begins with payment by
-Payment in advance on the day after issuing the payment order to your bank
-For purchase on account on the day after conclusion of the contract
-With Paypal immediately
-With Amazon Pay immediately
-Immediate bank transfer immediately
-With Apple Pay immediately
-With iDeal immediately
-On GiroPay immediately
-with credit card immediately
The delivery period ends on the following day, depending on the delivery status. If the last day of the period falls on a Saturday, Sunday or a general holiday recognized at the place of delivery, the next working day shall take the place of such day.
Delivery of download products
Download products (digital content that is not delivered on a physical media) do not incur shipping charges.
Download products can be downloaded via a link communicated by e-mail.
The sending of this e-mail with access data for the execution of the download takes place within 24 hours after conclusion of the contract (in case of agreed prepayment after the time of your payment instruction).
In case of delivery delays we will inform you immediately. In this case, you will receive an e-mail from us or, if a telephone number has been provided, a message about the current delivery status and a new delivery date.
Payment
You can choose to pay by credit card, PayPal, Amazon Pay, invoice, SOFORT transfer or prepayment. The payment request is made in the order confirmation email in the form of a PDF file. In this file all bank details are included.
Credit card
The biggest advantage of credit card payment is the security and speed you enjoy with your purchase. When you pay by credit card, VivaKeys Software Europe as a merchant receives an immediate confirmation of receipt of payment and the goods can be sent out to you as soon as possible. Thanks to 3D-Secure you are on the safe side and protected against fraud.
At VivaKeys Software Europe we accept the following credit cards: VISA, Mastercard, American Express, Diners Club, JCB and Maestro International. We also accept Carte bleue, but only for transactions within France.
PayPal
PayPal payments give you convenience and security at the same time. You only have to enter your payment information once and from then on you can shop at your leisure with numerous online merchants. Security is not neglected and you benefit from the fact that your payment information is never shared with merchants. Since the payment process via PayPal is so fast, the payment is confirmed within seconds and we can deliver the goods to you promptly.
Amazon Pay
With Amazon Pay, we receive your payment immediately. However, the biggest advantage is convenience, because you simply pay through your Amazon account. All payment methods and addresses stored there can be accessed with one click. You do not need an additional account, do not need to enter any additional data. Of course, it is also a secure payment method: Apart from the data important for the purchase transaction, VivaKeys Software Europe does not receive any account information from you.
A prerequisite for using this payment method is, of course, an already existing account with Amazon. Credit that you may have accumulated via gift cards cannot be used for purchasing.
Klarna
What is Klarna? With Klarna you pay for your order as soon as you receive it.
Invoice
Invoice purchase is one of the easiest and safest payment methods for you as a customer. You do not have to pay for the goods until you receive them. After receiving the goods you have 14 days to pay the amount comfortably by bank transfer to VivaKeys Software Europe.
SOFORT bank transfer
The Sofortüberweisung running via Klarna is the counterpart to the prepayment, only a bit more modern. You simply complete your order by entering your bank details. Here, too, we as the seller receive the payment confirmation within a very short time and can promptly begin with the delivery of your order.
Prepayment
When paying in advance, we ask you to settle the amount within ten calendar days. Please indicate the order number in the order confirmation for the purpose of payment. After receipt of your bank transfer we will ship your software promptly.