Software key: delivery, ordering and activation

How does an order with us work? You add the product to the cart, pay at checkout and receive the product key digitally: on the order confirmation page, by email and, if you have a customer account, there under Orders. Products marked “Instant delivery” are delivered directly after payment has been received, all others within 24 hours. Nothing is sent by post. You then install and activate the software with the key.

Quick decision

Step	What happens	Time until the key
1. Choose a product	Check the information on the product page, add to cart	–
2. Checkout	Order as a guest or with a customer account, privately or for a company	–
3. Pay	Choose a payment method, confirm the payment with your bank or payment service	–
4. Delivery	Key on the confirmation page, by email and in the customer account	immediately or within 24 hours
5. Install and activate	Download the software, enter the key	depending on the product
6. If needed	Request an invoice, report a problem	–

Step 1: Choose a product

Every product page states the essential properties: product, version and edition, platform, language and, where applicable, region, license type and term, number of devices or users, type of activation, system requirements and known restrictions.

Read this information before you buy. Some products can only be activated in certain regions or languages or are tied to one platform. If use fails because of a restriction that was clearly stated on the product page, that is not a defect of the key. If you are unsure whether a product fits your system,
ask us before you order.

Which edition you need is clarified by the guides, for example
Windows 11 Home or Pro and
Office 2024 editions compared. Terms such as edition, license type or activation are explained in the
license glossary.

Step 2: At checkout

Guest or account: You can order as a guest. With a customer account you can find orders, keys and invoices again at any time and can report a problem directly on the order. You create an account along the way at checkout.
For a company: Select “I am ordering for a company”. Company, name and address are then mandatory; the VAT ID is optional. With a valid VAT ID from an EU country other than Estonia, we charge no VAT.
Email address: Check it carefully. For security reasons, we send keys only to the address from the order.
Prices: All prices are final prices in euros including VAT. For private customers, the tax rate of the country they live in applies; the price can therefore change when you select your country at checkout. You see the rate and amount before submitting.
Delivery countries: We deliver to customers whose billing country is in the European Union.

For delivery before the withdrawal period has expired, there is a separate checkbox in the order process. What that means for the right of withdrawal is explained below under “Withdrawal”.

Step 3: Pay

Which payment methods you can use is shown at checkout; it also depends on the country. Currently these are:

Credit card and debit card, Apple Pay and Google Pay, processed through Revolut. You do not need a Revolut account for this.
PayPal.
In individual countries, local payment methods through PayPal, for example Bancontact, BLIK, eps or iDEAL.

You pay when you order. We charge no fee for choosing a payment method. You enter your card or account details directly with the payment service provider.

For card payments, your bank usually requires an additional confirmation in the banking app or by code. Do not close the order window while the confirmation is in progress. If a payment is declined or canceled, we do not deliver; you can then pay again, also with a different payment method. We never ask for a TAN, PIN or password.

Companies, public authorities and system integrators receive a written quote on request and then pay by bank transfer against an invoice.

Step 4: Delivery of the key

You receive the product key in three places:

on the order confirmation page directly after paying,
by email to the address of the order,
in the customer account under Orders, if you have created one.

The delivery time is stated on the product. “Instant delivery” means: directly after payment has been received. For all other products we deliver within 24 hours after payment has been received. In exceptional cases it can take up to 24 hours even for instant-delivery products, for example when the payment service provider is still reviewing the payment or a person on our side reviews the order before delivery.

You receive no physical media and no packaging, and there are no shipping costs. You download the software through the link in the delivery email or from the publisher.

No email arrived? Check the spam folder and search for “VivaKeys” or the order number. The key is also on the confirmation page and in the customer account. Otherwise write to us with the order number; we will send the email again to the address of the order.

Keep the key safe. As a rule, it can be redeemed only once, and you may need it for a later reinstallation.

Step 5: Install and activate

The delivery email contains the steps for your product or a link to the matching instructions. How a product is activated is also stated on the product page.

Windows. For a clean installation you need a USB flash drive with at least 8 GB. You create the installation media with Microsoft’s Media Creation Tool, boot from the flash drive and follow the wizard. You enter the key during installation or afterwards under Settings → System → Activation. If Windows is already installed, you enter it directly there. The installed edition must match the key. Instructions:
Install Windows from a USB flash drive and
Activate Windows 11.

Office with a Microsoft account (for example Office Home 2024). You redeem the key once at microsoft365.com/setup with your Microsoft account and afterwards download Office from the account. Remember the account: for a later reinstallation you sign in with it again. Instructions:
Install Office with a Microsoft account.

Office Professional Plus. These releases are installed without a Microsoft account and activated with the key. Instructions:
Install Office Professional Plus.

Help with the installation. If you get stuck, we help by email or contact form and, on request, with TeamViewer remote assistance by appointment. We do not offer a phone hotline or a live chat. The support hours are under How to reach us.

Step 6: Invoice, problems, withdrawal

Invoice. For orders for a company, we send the invoice automatically by email as a PDF once payment has been received. Private customers receive it on request: you find the “Request invoice” link on the confirmation page, in the payment confirmation email and in the customer account. The invoice is issued immediately and delivered electronically; it is not sent on paper.

The key does not work. First check for typos (copying and pasting is safest), whether the version and edition of the installed software match the key and whether there is an internet connection. If it still does not work, use “Report a problem” in the delivery email or in the customer account. We check this and exchange a defective key free of charge, usually within 24 hours. Without a delivery email, the page
Report a key problem helps.

Withdrawal. Consumers generally have a right of withdrawal of 14 days from conclusion of the contract. For digital products it expires if you have expressly agreed to delivery before the period ends and confirmed the loss of the right of withdrawal, we have begun delivery and both are stated in the order confirmation. Irrespective of this, you receive a replacement for a faulty key. You can read the full text in the
information on the right of withdrawal.

Typical cases

Private purchase in the evening. You order an instant-delivery Windows 11 Pro as a guest and pay by card. After the payment, the key appears on the confirmation page and arrives by email. You enter it under Settings → System → Activation.

Order for the company. You select “I am ordering for a company” and enter the company details and VAT ID. The invoice arrives automatically once payment has been received. For larger quantities, request a quote beforehand.

Typo in the email address. Write down the key from the confirmation page while it is still open. With a customer account you find it there. Otherwise write to us through the
contact form with the order number, date, amount and payment method.

At VivaKeys

You can find all products under Software and
Business. Answers to individual questions about payment, delivery, invoice and withdrawal are in the Help. What you can check a seller against is shown in
Buying software keys: recognizing reputable shops. How long a product receives updates is stated in the
Microsoft end of support calendar.

Frequently asked questions

How quickly is a software key delivered? Products marked “Instant delivery” directly after payment has been received, all others within 24 hours. In exceptional cases, for example when the payment is being reviewed, it can take up to 24 hours even for instant-delivery products.

Where do I find my product key after ordering? On the order confirmation page, in the delivery email and, if you have a customer account, there under Orders.

Do I have to create a customer account to order? No, you can order as a guest. Orders placed as a guest do not appear in an account, however; you then find the key in the delivery email.

Do I receive physical media or packaging? No. We sell digital products exclusively. You download the software through the link in the delivery email or from the publisher.

How do I get an invoice? Companies receive it automatically by email once payment has been received. Private customers request it through the “Request invoice” link; no customer account is needed for this.

What happens if my order is reviewed? If there are concrete indications that a means of payment is being misused, a person reviews the order before delivery. This can delay delivery by up to 24 hours. If the order is canceled, we refund the amount paid in full.

Sources

Checked on 2026-11-10 against the publisher’s information:

How ordering, delivery and activation work at VivaKeys