Consumers have a right of withdrawal as set out in the following information. A consumer is any natural person who enters into a contract for purposes that are mainly outside their trade, business, craft or profession.
Withdrawal information
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day of the conclusion of the contract.
To exercise the right of withdrawal, you must inform us (EUROPE SOFTWARE PARTNER AND PAYMENT SOLUTIONS OÜ, Valge tn 13, 11415 Tallinn, Estonia, telephone: +372 668 3082, email: office@vivakeys.de) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or email). You may use the attached model withdrawal form, but it is not obligatory.
You can also exercise your right of withdrawal online at vivakeys.eu/vertrag-widerrufen. If you use this online function, we will send you an acknowledgement of receipt without delay on a durable medium (e.g. by email), with information on the content of the withdrawal notice and the date and time it was received.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
Early expiry of the right of withdrawal
For a contract for the supply of digital content which is not supplied on a tangible medium (for example an activation key sent by email), your right of withdrawal expires when all of the following conditions are met:
- We have begun performing the contract.
- You have given your express consent for us to begin performance before the end of the withdrawal period.
- You have acknowledged that you thereby lose your right of withdrawal once performance has begun.
- We have provided you with a confirmation of the contract on a durable medium that records your consent and acknowledgement.
You give your consent and acknowledgement during checkout with a separate checkbox. You receive the confirmation of the contract with the order confirmation email.
End of withdrawal information
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
- To EUROPE SOFTWARE PARTNER AND PAYMENT SOLUTIONS OÜ, Valge tn 13, 11415 Tallinn, Estonia, email: office@vivakeys.de:
- I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
- Ordered on (*)/received on (*),
- Name of consumer(s),
- Address of consumer(s),
- Signature of consumer(s) (only if this form is notified on paper),
- Date
(*) Delete as appropriate.
Good to know
- You do not need a form or a reason to withdraw. An email with your order number is enough.
- After a withdrawal you do not owe any compensation, even if you have already redeemed the key.
- After a withdrawal you may no longer use the key or pass it on to others. We may prevent further use.
- If a key is faulty, you have your statutory rights for lack of conformity even if the right of withdrawal has expired. Details are in our Terms and Conditions.
- Business customers have no statutory right of withdrawal.
Last updated: 9 November 2026